for Direct Guest Engagement and Revenues
Hotel bookings made through OTAs continue to come at a cost, both literally and figuratively. On the other-hand AirBnB has altered guest expectations on a fundamental level. In the backdrop of rising labour and marketing costs, hotels are now being forced to innovate with speed and agility.
Experienced hoteliers know that engaging guests directly has its benefits ranging from personalisation to driving loyalty, positive reviews and ultimately more profitable bookings. Agile technologies, such as Chatbots, are significantly effective at reducing friction, improving guest experience and convenience.
An end-to-end guest experience management platform
Booking & Pre-stay
Help guests begin to personalise their stay before they arrive. Build actionable guest profiles from the beginning of their journey.
Engage your guests with Amazon Alexa and Facebook chatbots to identify and create moments for upgrades, up sells, service requests, and more.
Through effective selling, boost your reputation and drive more stays and more brand advocates, creating higher demand.
AI handles frequently asked customer queries. Intelligence builds over time to free up your time.
Supports all popular global languages. Guests can choose to interact in a language of their choice.
Simplify check-in and check-out process for your guests. Avoid those long queues at the front desk.
Single chatbot to take care of all properties belonging to a brand.
Reach out to guests prior to arrival. Share information. Help them with their queries and concerns.
Up-sells & Promotions
Suggest room up sells and hotel offers when guests are most like to purchase.
Convenient for in-house guests to order
Feedback & Reviews
Be pro-active and resolve issues before they arise.
Booking & Pre-stay
Help your guests discover the information quickly.
Website. Facebook Page. Messenger Mobile app.
Provide an easy way for yorut guests to stay connected with the hotel. Let them communicate with the hotel staff with either voice (Amazon Alexa) or text (Facebook Messenger)
Reach-out to your guests for their feedback. Keep a communication line open. Provide bring back offers or coupons that they can share with friends.
Learn how Stately Suites in Gurgaon, India increased traffic
25 Broadway, 10 Floor, New York City, 10004, United States
Ocus Quantum, 15 Floor, Sec 51, Gurgaon, Haryana, 122001, India
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